MATTERS NEED ATTENTION MATTER

Returns & exchanges:Not accepted

Once an order has been confirmed, cancellations and refunds are not supported. If you wish to cancel the order within 2 hours of purchase, please email us immediately, and we will provide you with prompt instructions to complete your return.

Shipping policy

Shipping Time: We typically ship within 3-7 business days.
Please note that this may vary during peak seasons.
If you require this item urgently, please contact us to check if we can meet your deadline.

Please remember to type your address carefully and to double check spelling to avoid errors in shipment.

All items are crafted upon receiving your order.
After completing your purchase, you will receive an immediate email confirming your order.
We will send you a dispatch notification email when the item is shipped. This email includes the carrier name, logistics tracking number, and estimated delivery date. You can track your parcel’s logistics information by entering the provided number on the carrier’s website.

Delivery Time: 7 – 14 days with air parcels.

Please be aware that your order’s arrival in your country may be subject to customs duties and additional costs, which will be the responsibility of the buyer.

To safeguard the rights and interests of consumers, we take necessary measures to protect and reinforce the packaging during the transportation process.
All orders will be checked and packaged carefully to ensure a safe arrival.

Damages and Issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.