INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

All goods are photographed in real life, but there will be a slight color difference in the picture, please take the actual object received as the standard.

Orgonite products are made by pure hand by someone who needs to be a professional, not a machine or piece of manufacturing equipment, and some pieces will definitely vary from what is shown in the photos. By purchase, you agree to these terms and understand that this art will not be 100% perfect and I do my best to make the best possible reproduction and is susceptible to human error, but we guarantee to minimise the impact.

Can I return the order after placing it?

All items are made upon receiving your order. Once you have completed your purchase, you will receive an instant email confirming your order.

Once an order has been confirmed, cancellations and refunds are not supported. If you wish to cancel the order within 2 hours of purchase, please email us immediately and we will provide you with immediate instructions to complete your return.
Over two hours, we do not accept any form of return or exchange, as orgonites are handmade, and all are made after the order placement, as canceling orders wastes precious material, please be patient after you submit your order.

What is the delivery date of my order?

All items are made upon receiving your order. Once you have completed your purchase, you will receive an instant email confirming your order. We will send you a despatch notification email when the item is dispatched. This email contains the carrier name, logistics tracking number and estimated delivery date. You can track your parcel logistics information by entering that number on the carrier’s website.

Unless otherwise specified, our goods are ordered from 3-7 working days delivery.

Do I need to pay customs duties for my order?

Your order arriving in your country may be subject to customs duties and incur additional costs. All costs will be borne by the buyer.

What if the package is damaged after receiving it?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How should I Cleaning and Preservation orgonite?

Cleaning: Rinse with water on weekdays to clean the surface, then dry with soft tissue paper or cloth. Do not brush, soak or use detergents. You can also use a dry, soft-bristled brush to sweep away dust, or wipe gently with a damp, non-alcoholic paper towel.

Storage: Crystals absorb energy through sunlight, but it is best to avoid prolonged exposure to high temperatures.

Metal parts will be oxidized with human contact and environmental influence, the color darkening is normal, you can use a silver wipe to wipe. To avoid scratches, it is recommended to put the pendant into a jewelry box when it is not worn.

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